Trecsa Website & Application Services

Refund & Cancellation Policy

Last updated: October 13, 2026

This Refund & Cancellation Policy applies to website and application service payments collected by Trecsa Technologies via pay.trecsa.in, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and RBI payment guidelines.

1. Nature of service

Payments are for website development, application development, hosting, and related digital services provided by Trecsa Technologies, as described on your invoice or payment link.

2. Cancellation after successful payment

Once payment is successful, the transaction cannot be cancelled or refunded except where required by law or in cases of proven duplicate or erroneous charges. Work already commenced or delivered is not refundable.

3. Failed or incomplete transactions

If money is debited from your account but:

the amount will be refunded to your original payment method within 5-7 business days (T+5 as per RBI guidelines). If delayed beyond this period, penal interest may apply as per RBI norms.

4. Duplicate payments

If you are charged twice for the same invoice or payment link, contact us within 7 days with both payment IDs. We will verify and refund the duplicate within 5-7 business days.

5. Chargebacks and disputes

For payment disputes, contact us first at contact@trecsa.in with your Razorpay payment ID. We will respond within 48 business hours. Unresolved complaints may be escalated to our Grievance Officer or Razorpay support.

6. How to request a refund

  1. Email contact@trecsa.in with payment ID, date, amount, and invoice or application name
  2. We verify the transaction with Razorpay and our service records
  3. Approved refunds are initiated to your original payment method
  4. Bank processing may take an additional 3–5 business days depending on your bank

7. Razorpay refund timeline

Refunds are processed through Razorpay. You can track refund status in your bank statement or contact Razorpay support with your payment ID if the refund does not appear within 5-7 business days.