Trecsa Technologies

Refund & Cancellation Policy

Last updated: August 2, 2026

This Refund & Cancellation Policy applies to prepaid messaging wallet credits purchased through Trecsa Technologies via pay.trecsa.in, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and RBI payment guidelines.

1. Nature of product

Wallet credits are prepaid digital services for WhatsApp Business messaging. Credits are delivered to your CRM account immediately upon successful payment confirmation.

2. Successful payments — no cancellation

Once payment is successful and wallet credits are applied, the transaction cannot be cancelled or refunded, except where required by law or in cases of proven duplicate/erroneous charges.

3. Failed or incomplete transactions

If money is debited from your account but:

the amount will be refunded to your original payment method within 5-7 business days (T+5 as per RBI guidelines). If delayed beyond this period, penal interest may apply as per RBI norms.

4. Duplicate payments

If you are charged twice for the same wallet top-up, contact us within 7 days with both payment IDs. We will verify and refund the duplicate within 5-7 business days.

5. Chargebacks and disputes

For payment disputes, contact us first at contact@trecsa.in with your Razorpay payment ID. We will respond within 48 business hours. Unresolved complaints may be escalated to our Grievance Officer or Razorpay support.

6. How to request a refund

  1. Email contact@trecsa.in with payment ID, date, amount, and CRM organisation name
  2. We verify the transaction with Razorpay and your CRM records
  3. Approved refunds are initiated to your original payment method
  4. Bank processing may take an additional 3–5 business days depending on your bank

7. Razorpay refund timeline

Refunds are processed through Razorpay. You can track refund status in your bank statement or contact Razorpay support with your payment ID if the refund does not appear within 5-7 business days.