Grievance Redressal

Last updated: August 2, 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Trecsa Technologies has appointed a Grievance Officer to address customer complaints related to payments on pay.trecsa.in.

Grievance Officer

Name: Rewarth Govindwar
Email: contact@trecsa.in
Phone: +91 62625 93938
Address: 2nd Floor, Sadhana Apt, above Pinak Medical, opp. Veterinary Hospital, Mahabal, Samata Nagar, Jalgaon, Maharashtra 425001

How to lodge a complaint

Email contact@trecsa.in with subject "Payment Grievance"
Include: your name, organisation, Razorpay payment ID, transaction date, amount, and description of the issue
Attach screenshots if applicable

Resolution timeline

Acknowledgement: within 48 hours of receiving your complaint
Resolution: within 15 business days (or earlier where possible)
If unresolved, you may approach the relevant consumer forum or Razorpay dispute resolution

Escalation to Razorpay

For payment gateway issues after contacting us, refer to the Razorpay Dispute Guide. Have your payment ID ready.

General support

For non-grievance queries: contact@trecsa.in · Contact page